Complete a ‘book a room’ form where we will collect the information about you, the property you would like to rent and who your Guarantor will be (we explain what this is below). We will need to check your right to rent by taking a copy of the following documents:

• Passport or Drivers Licence

• Proof of study

• Visa (for international students)

• We will need to check your guarantors information with the following information:

• Photo ID

• Proof of earnings that are three times higher than the annual rent

• Proof of address

We will draft the accommodation contract (known as a shorthold tenancy agreement) for you and your guarantor to read and then sign if you are happy that all the details are correct. This legally has to take place within 7 days of the contract being issued. (electronic) We will then ask you to make an advance rent payment to fully secure your booking.

It’s often difficult for students to prove they have the finances in place to make regular rent payments we ask most applicants for a guarantor. Your guarantor will be asked to sign a Contract of Guarantor, supply proof of earnings, photo ID and proof of address.

No – HudLets do not charge any fees for booking accommodation. When you book a property with HudLets we make the process as simple as possible and are completely transparent on contract conditions to ensure you are making an informed decision. When you make a booking, we will ask you to make an advance rent payment.

HudLets require everyone to pay a deposit that is usually due one month before your accommodation contract starts. The amount required will differ depending on the property you are renting. We then process your deposit with the Deposit Protection Scheme (DPS) which is regulated by the government. You will get a certificate when this has been completed, which you need to keep safe as you will need this information when your contract ends.

You can browse all our properties on our website and once you’ve found something you like the look of you can book to view it in person. You can do this via our arrange a viewing form, by email hudlets@hud.ac.uk or by telephone 01484 258 601.

Where there is more than one tenant signing an agreement, all tenants are ‘jointly and severally’ liable. This means that each tenant can be held responsible for the agreement and paying of rent and not just a share of it. Be sure about the people that you agree to share with as if they fail to pay the rent, you can also be held liable. The tenants are jointly and severally responsible for the property as a whole – and for the deposit as a whole. If damage is caused by one tenant but exceeds the amount of his or her deposit, deductions can be made from his or her housemates’ deposits – if the damage exceeds the entire deposit, ALL tenants will be responsible for the additional monies due.

Hudlets will make contact with you to arrange a suitable time for you to move into your chosen property. You will be issued with an information pack containing the following items:

• Energy Performance Certificate for the property

• Gas Safety Certificate

• Electrical Safety Certificate

• Electrical Pat Testing Certificates

• Deposit protection Certificate

• Deposit Protection Prescribed Information.

• Set of Keys for each student

We ask that all students think about their finances before signing a tenancy agreement. Once you have signed the agreement you are required to be able to pay the rent. However contact HudLets and we will try to organise a revised payment plan with your landlord.

Firstly speak with your landlord but if you find they are not listening contact HudLets.

Some HudLets properties have contents insurance included at no cost to you, however you should check if its included before you move in.

If it’s not included you will need to get your own contents insurance.

HudLets have partnered with Endsleigh, the No.1 student insurance provider. It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus you’ll also be entered into a prize draw, courtesy of Endsleigh!

Visit confirm your cover to see:

• What is and what isn’t covered

• Policy excess – the amount you pay when you make a claim

• How to make a claim

• Personalise cover We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

No if you are a student you are exempt from council tax. A person counts as a student if they are:

• undertaking a full-time course of education and studying for at least 24 weeks (21 hours per week),

• under 20 and on a qualifying course.

• a foreign language assistant

• Someone who is taking a course which leads to a registration under the Nurses, Midwives and Health Visitors Act 1979.

Your contract is a fixed term contract and you as tenant are obliged to fulfil the terms and conditions. Landlords will not usually allow a tenant to terminate their tenancy early without paying the full rent for the contract duration. However in some cases a tenant may be able to move out of the property if they find a suitable replacement to take over the contract and the necessary paperwork is completed. If you share a house with a group you must make sure that your replacement is acceptable to the rest of the tenants.

Firstly seek advice from the HudLets office. The deposit will be secured within one of the three governments recognised deposit protection schemes which all have a disputes procedure. This is explained within the prescribed information that you should have received when you deposit is registered.

HudLets are committed to providing the best possible service for both our students, landlords and partners. When something goes wrong, we need to know about it. This will help us try to rectify any outstanding issues and improve the services HudLets provide.

You can find out how to do this with our complaints procedure that can be found here.